betcio Privacy Policy

1 Introduction

betcio ("we", "us", "our", or "the Company") operates the online casino and sports betting platform accessible at betcio.lat and its associated mobile browser interface. We are committed to protecting the privacy and personal data of all individuals who visit, register on, or interact with the betcio platform ("you", "your", or "the Player").

This Privacy Policy has been prepared to provide you with clear, transparent information about our data practices in plain, accessible English. It sets out the categories of personal data we collect, the purposes for which we process that data, the legal basis on which we rely, how long we retain data, and the rights available to you as a data subject.

This policy applies to all personal data collected through the betcio website, our customer support channels, our marketing communications (where you have opted in), and any other touchpoint through which you interact with betcio. It does not apply to third-party websites that may be linked from our platform — we encourage you to review the privacy policies of any external sites you visit.

2 Data Controller

For the purposes of applicable data protection law, betcio is the data controller in respect of all personal data collected through the betcio platform. As data controller, betcio determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, deletion requests, and privacy complaints should be directed to betcio's designated data protection contact at:

3 Data We Collect

betcio collects personal data that falls into the following categories. We collect only the minimum data required to fulfil each specified purpose.

3.1 Registration and Identity Data

When you create a betcio account through the betcio Login process, we collect: full legal name; date of birth; email address; mobile phone number; and residential address. This data is required to create and manage your account, verify your identity, and comply with our age verification obligations.

3.2 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect information necessary to process the transaction, including: the payment method used (bKash, Nagad, Rocket, or Upay mobile wallet account reference); transaction amounts; and transaction timestamps. betcio does not store full mobile wallet credentials or PINs — all payment processing is handled by the respective payment service providers under their own data protection frameworks.

3.3 KYC Verification Documents

During the Know Your Customer (KYC) verification process, we may collect copies of government-issued identity documents (National ID Card, passport, or driving licence), proof of address documents, and — where required — proof of payment method ownership. These documents are stored securely and used solely for identity verification and anti-money-laundering compliance purposes.

3.4 Technical and Device Data

When you access the betcio platform, our systems automatically collect certain technical data, including: IP address; device type and operating system; browser type and version; session timestamps; pages visited; and device fingerprint identifiers used for fraud prevention. This data helps us maintain platform security and detect suspicious activity.

3.5 Gaming Activity Data

betcio records all gaming and betting activity associated with your account, including: games played; bets placed and their outcomes; bonus credits awarded and used; deposit and withdrawal history; and responsible gaming limit settings. This data is required for account management, dispute resolution, and regulatory compliance.

3.6 Communications Data

If you contact betcio via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This data is used for quality assurance, dispute resolution, and staff training purposes.

4 How We Collect Data

betcio collects your personal data through the following channels:

• Directly from you — when you complete the betcio Login registration form, make a deposit, submit a withdrawal request, complete KYC verification, or contact our support team.
• Automatically — through cookies, log files, and device fingerprinting technologies when you access or browse the betcio platform.
• From payment service providers — bKash, Nagad, Rocket, and Upay may share transaction confirmation data with betcio to verify completed payments.
• From identity verification services — where betcio uses third-party KYC technology providers to assist with document authentication, those providers may supply verification results to betcio.
• From fraud prevention services — betcio may receive risk-scoring data from third-party fraud detection partners to help identify and prevent account abuse.

5 Purposes of Processing

betcio processes your personal data for the following specific purposes. For each purpose, we identify the legal basis on which we rely in Section 6 below.

• Account registration and management — to create, maintain, and administer your betcio account, including processing your betcio Login credentials and enabling access to games and betting markets.
• Age and identity verification — to verify that you meet the minimum age requirement of 18 years and to confirm your identity as required by our anti-money-laundering obligations.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Responsible gaming compliance — to monitor gaming activity for signs of problematic behaviour, enforce self-exclusion and deposit limit settings, and provide appropriate interventions.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited conduct.
• Customer support — to respond to your queries, resolve disputes, and maintain records of all support interactions.
• Legal and regulatory compliance — to fulfil betcio's obligations under applicable law, including responding to lawful requests from law enforcement or regulatory authorities.
• Platform improvement and analytics — to analyse aggregated, anonymised usage data to improve the betcio platform, optimise game performance, and enhance user experience.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent to receive such communications. You may withdraw consent at any time.

6 Legal Basis for Processing

betcio relies on the following legal bases when processing your personal data:

• Contractual necessity — processing required to perform our contract with you, including account registration, payment processing, and providing access to games and betting markets.
• Legal obligation — processing required to comply with applicable legal obligations, including KYC/AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests — processing carried out for betcio's legitimate business interests, including fraud prevention, platform security, and aggregated analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent — processing based on your freely given, specific, informed consent, principally in respect of marketing communications. You may withdraw consent at any time by contacting support or updating your account notification settings.

7 Data Sharing

betcio does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of third parties only to the extent strictly necessary for the purposes described in this policy:

7.1 Payment Service Providers

bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection frameworks. betcio is not responsible for the data practices of payment service providers.

7.2 Identity and KYC Verification Providers

Where betcio uses third-party technology to assist with document verification and KYC compliance, your identity documents and verification data may be shared with those providers on a strictly confidential basis. Such providers are contractually bound to use your data solely for the verification purpose and to maintain appropriate security standards.

7.3 Fraud Prevention and Security Services

betcio may share technical data (IP addresses, device identifiers, transaction patterns) with fraud prevention service providers to detect and prevent prohibited conduct. This processing is carried out under betcio's legitimate interests in maintaining a secure platform.

7.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum account data necessary to authenticate your gaming session and record game outcomes. Game providers do not receive your payment method details or full identity documents.

7.5 Legal and Regulatory Authorities

betcio will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or other legal process. betcio will, where permitted by law, notify affected players of such disclosures.

8 Cookies & Tracking Technologies

betcio uses cookies and similar tracking technologies on the betcio platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to recognise your browser across sessions.

8.1 Types of Cookies Used

• Strictly Necessary Cookies — essential for the platform to function. These enable betcio Login session management, maintain your authentication state, and support platform security features. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies — collect aggregated, anonymised data about how players interact with the betcio platform, including pages visited, session durations, and error events. This data is used solely to improve platform performance.
• Fraud Prevention Cookies — store device fingerprint data used to detect suspicious account activity, multiple account creation, and automated bot behaviour.

8.2 Cookies We Do Not Use

betcio does not use behavioural advertising cookies, cross-site tracking pixels, social media tracking cookies, or any other tracking technology designed to build profiles of your online activity outside the betcio platform.

8.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the betcio platform. Most modern browsers provide granular cookie controls — consult your browser's help documentation for instructions.

9 Data Security

betcio implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our core security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the betcio platform.
• Encrypted storage of sensitive data fields, including identity document scans and financial records, at rest using AES-256 encryption.
• Access controls — betcio employee access to player personal data is restricted on a strict need-to-know basis, with all access logged and auditable.
• Two-factor authentication available for all player accounts, strongly recommended for enhanced account security.
• Regular security audits — the betcio platform undergoes periodic security assessments by independent technical specialists.
• Incident response procedures — betcio maintains documented procedures for identifying, containing, and reporting data security incidents in a timely manner.

10 Data Retention

betcio retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, betcio will securely delete or anonymise your personal data such that it can no longer be attributed to you as an identifiable individual.

11 Your Data Rights

As a data subject, you have the following rights in respect of your personal data held by betcio. To exercise any of these rights, please contact us via live chat or email at [email protected] with the subject line "Data Rights Request". betcio will respond to all valid requests within 30 calendar days.

• Right of Access — you have the right to request a copy of all personal data that betcio holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification — you have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections may require supporting documentation.
• Right to Erasure — you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where processing is unlawful. This right is subject to betcio's legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restriction of Processing — you have the right to request that betcio restricts processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability — where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object — you have the right to object to processing of your personal data where betcio relies on legitimate interests as the legal basis. betcio will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent — where betcio processes your data on the basis of consent (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12 Children's Privacy

The betcio platform is strictly intended for individuals aged 18 years or older. betcio does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the betcio Login registration process and again during KYC procedures.

If betcio discovers or has reasonable grounds to believe that personal data has been collected from an individual under 18 years of age, that account will be immediately suspended, the data will be flagged for deletion, and any deposited funds will be returned to the payment method of origin subject to applicable verification and AML procedures.

If you are a parent or guardian and believe your child has registered on the betcio platform, please contact us immediately at [email protected] so that we can take prompt action. betcio takes underage access with the utmost seriousness and enforces a zero-tolerance policy in this regard.

13 Updates to This Privacy Policy

betcio reserves the right to update, amend, or replace this Privacy Policy at any time. The revised policy will be published on this page at betcio.lat/privacy-policy with an updated effective date displayed at the top of the document.

Where betcio considers a change to be material — for example, a significant change in how we use your personal data or the introduction of new data sharing arrangements — we will make reasonable efforts to notify registered players via the email address on file or via an in-platform notification prior to the change taking effect.

Your continued use of the betcio platform after any amendment constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically to remain informed of how betcio handles your personal data. The version number and effective date are displayed at the top of this document for your reference.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betcio's data practices, please contact us through any of the following channels:

• Live Chat — available 24/7 directly on the betcio platform with an average response time of 2–5 minutes. This is the fastest way to reach our team for urgent data protection matters.
• Email — write to [email protected] with the subject line "Privacy Policy Enquiry" or "Data Rights Request". We aim to acknowledge all emails within 48 hours and provide a full response within 14 calendar days.

betcio is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with betcio's response to a privacy complaint, you may have the right to escalate your complaint to an appropriate data protection authority or independent dispute resolution body, depending on your jurisdiction.